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FAQS

Q. Will the cap fit my hair?

A. Your full lace will come standard with a medium cap, if you need a larger cap size you would have to call into the store after your order is placed, give the order number and we would have to customize your full lace which will take 2 weeks before we can ship off to you.


Q. How long does a full lace unit last?


A. Your full lace unit can last up to 6 months with care.


Q. ​When will my order be shipped?


A. We ship all orders out 2 business days after we've received confirmation of payment, if your order is placed on the weekend or holiday your order will be processed the following business day that we're open which will fall on Monday.


​Q. Can i part my full lace unit any way that i want?

A. Yes, the full lace unit allows you to part your hair any way that you see fit for, it's versatile just as your natural hair.​


​Q. Do you set appointments?

​A. We take appointments  only,   We all know the earlier you come the faster you leave so you decide when you will leave out.


​Q. Can i reapply my lace wig or frontal?

A. Yes, you can reuse either one they just need to be cared for (washed and conditioned professionally)


Q. Will the glue pull out my edges?

A. If taking your unit off please return to a professional stylist or back to the salon, you risk damaging your edges by removing yourself allowing the glue to get in your natural hair, and in no way we can reverse this or assist if you damage your hair.


​Q. Can the wig be applied without glue?

​A. Yes, but it will not give you the same realistic look that the adhesive application will. So due to our vision into providing our clients with the highest level of satisfaction and realistic look we only use the adhesive method at the moment.

REFUND POLICY

THANKS FOR SELECTING AUTHENTIC STYLES TO PROVIDE YOU WITH THE HIGHEST GRADE OF VIRGIN HAIR.  REFUNDS WILL BE TO THE SOLE DISCRETION OF OWNERS, WE'RE NOT SAYING THAT WE DON'T ISSUE REFUNDS BUT BASED ON THE SURROUNDING FACTS AND NATURE WE WILL MAKE A DECISION FAIRLY AND NOT BASED ON TRYING TO MAKE A DOLLAR OFF OUR CLIENTS. IN ANY CASE THAT YOU MAY ASK FOR CUSTOMIZED HAIR TO BE SENT, WE WILL NOT OFFER A REFUND BEING THAT WE CAN'T RESALE A UNIT THAT A CUSTOMER HAD MADE BASED ON THEIR LIKES BUT IF THERE IS AN ISSUE WE WILL STILL BE HERE TO LISTEN AND DO OUR BEST TO BE FAIR ON BOTH SIDES. WE ALSO, IN SOME CASES WILL OFFER STORE CREDIT WHICH WE WILL SEND GIFT CARD . HOWEVER, WE ENCOURAGE IF THERE ARE ANY ISSUES THAT YOU MAY INCUR PLEASE GIVE US A CALL OR EMAIL AND ALLOW US TO RESPOND WITHIN 1 BUSINESS DAY, WE STRIVE TO MAKE OUR CLIENTS HAPPY IN EVERY CASE BUT WE CAN'T ASSIST IF WE ARE UNAWARE OF AN ISSUE. THANKS IN ADVANCE. (WE'RE NOT RESPONSIBLE FOR THE MISTAKES OF YOUR HAIRSTYLIST IF LACE IS CUT WRONG OR INSTALLED WRONG!!!) NO REFUND OR CREDIT WILL BE MADE.

CANCELATION POLICY

Q. If I cancel my appointment 24 hours before can I get my money back?

 

A. No you cannot get your money back however you feel free to schedule your appointment.

 

Q. How long do I have to use my credit?

 

A. You have up to a year to use your credit.

 

Q. Can I use my credit for Product or Hair?

 

A. Yes you can however you have to call and place the order , and we will send an invoice to you with the selection of your choice.

 

Q. What happens if I don’t use my credit between the year?

 

A. You will no longer have available credit with us anymore after a year your credit is expired you lose your deposit.

 

Q. What can happen if I’m late to my appointment?

 

A. you get charge a dollar per minute you late after 15 minutes your appointment is canceled you lost your deposit.

 

Q. If I do not show up to my appointment?

 

A. After three cancellation you will not be able to book with us.

 

Q. Can I bring a friend with me in my appointment?

 

A. No you could not.

Q. Can I bring my kids with me?

 

A. No kids allowed unless they are being serviced.

PRIVACY POLICY

A privacy policy is a statement that discloses some or all the way a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location. 



What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.o


Q. How we you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:



Why do you collect such personal information?
 

  • To provide and operate the Services.

  • To provide our Users with ongoing customer assistance and technical support.

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  • To comply with any applicable laws and regulations.



How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. ​

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


How do you communicate with your site visitors?

1. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


2. It's important to note Authentic Styles, and such as Google Analytics or other applications offered through the Wix Market, placing cookies or utilizing other tracking technologies through our services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by Authentic Styles LLC.

Click here to view which cookies are stored on your site visitors' computer. 


​Q. Can i reapply my lace wig or frontal?

A. Yes, you can reuse either one they just need to be cared for (washed and conditioned professionally)


Q. Will the glue pull out my edges?

A. If taking your unit off please return to a professional stylist or back to the salon, you risk damaging your edges by removing yourself allowing the glue to get in your natural hair, and in no way we can reverse this or assist if you damage your hair.


​Q. Can the wig be applied without glue?

​A. Yes, but it will not give you the same realistic look that the adhesive application will. So due to our vision into providing our clients with the highest level of satisfaction and realistic look we only use the adhesive method at the moment.

COOKIE POLICY

WIX and AUTHENTIC STYLES 

Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our Service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience. 

You can learn more about how we use cookies and similar technologies and how you can exercise control over them in our Cookie Policy 

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, most browsers allow you to control cookies, including whether to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

 

1. What is a Cookie?

 

A cookie is a small file of letters and numbers downloaded on to your computer when you access certain websites. In general, cookies allow a website to recognize a user’s computer. 

The most important thing to know about cookies placed by Authentic styles and our partner is that they make our website a bit more user-friendly, for example, by remembering site preferences and language settings.

Why does Authentic styles use Cookies?

We use these cookies and other similar technologies for several 7 purposes, including:

  • Keeping you signed in

  • Keeping your preferences

  • To provide you with the service you chose to receive from us

  • Understanding how you use our website 

  • To monitor and analyze the performance, operation, and effectiveness to improve our website

  • To understand and improve the impact of our marketing campaigns 

  • For security needs and fraud-protection purposes and to identify and prevent cyber-attacks

Cookies that are used by us should be divided into two types:

  • “First-party Cookies” - Cookies that are placed by Wix

  • “Third-party Cookies” - Cookies that are placed and used by Us​

It is important to note that Wix.com cannot access Authentic style cookies; nor can other third-party organizations access the data in the cookies we use on our website. Wix doesn't allow Authentic styles to use the cookies for any purpose other than those described in the next sections.

 

Duration: 

 

Depending on their function, Cookies may have different durations. There are session cookies and persistent cookies:

  1. Session cookies only last for your online session. It means that the browser deletes these cookies once you close your browser

  2. Persistent cookies stay on your device after the browser has been closed and last for the period of time specified in the cookie

 

Categories: 2

The cookies used on our website fall into one of four categories: 

  1. Essential Cookies let you move around the website and use essential features like secure and private areas

  2. Analytic Cookies let us understand how you use our website (e.g. which pages you visit), to provide statistics on how our website is used, improve the website by identifying any errors, and performance issues.

  3. Functional cookies are cookies used to remember choices users make to improve their experience (e.g. language). 

  4. Marketing cookies are used to collect information about the impact of our marketing campaigns performed in other websites on users and non-users.